Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, you must have prof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email firstname.lastname@example.org to notify us of your intent to return for refund and include your original order number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please note it can take up to 7 days for the funds to be seen on your account depending on your payment method.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We are happy to exchange items for another size if we have it in stock within the 30 day period. If you need to exchange it, send us an email at email@example.com, please include original order number, and send your item to: PAQME , 12 Weir Street, Glen Iris VIC 3146, Australia.
*** UNTIL FURTHER NOTICE: We will be packing and shipping orders on a Tuesday and Thursday of every week. If this does not suit and you need more urgency, please email us firstname.lastname@example.org to discuss; kindly include your order # in the subject line. ***
We offer free world wide shipping on all orders over $150.00 AUD. For orders under $150 AUD there is a $10 AUD flat rate standard shipping charge for Australia and a $25 AUD flat rate for the rest of the world. Express shipping is available for Australia for at a flat rate of $15 AUD.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Returns and Exchanges can be mailed to: PAQME, 14 Weir Street, Glen Iris VIC 3146, Australia
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item to us that is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.